FAQ

Get answers to common queries about J&R’s communication solutions and services, including product details, customization, and technical support.

Frequently Asked Questions

In order to let you find the answers you are looking for in a quick & easy way, we organize all of the FAQs into a few categories
below, anyway,feel free to contact us whenever you need.

Q: Do you have any MOQ limit?

A: Low MOQ, 1pc is available
Q: Can I have a sample order ?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q: What about the lead time?

A: Normally within 2-5 working days. We have materials in stock for most of hot selling products.And mass production time needs 2-4 weeks for order quantity more than 100 units.
Q: What’s the quality standard of your products?

A: CE、 FCC、RoHS、ISO9001:2015、ATEX、IECEx certification approved. All materials are in high grade and new. With the strict quality,every phone be thoroughly tested before leaving the factory.
Q: Is it OK to print my logo on the products?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q: Can you produce a product in a color of my choosing?

A: Yes, we can manufacture products in different colors, however there may be minimum quantities or surcharges applicable.
Q: Do you provide an installation service?

A: No, we do not install products, but they are very straightforward to install, please kindly contact us if unsure.
Q: When can I receive your quotation?

A: Within 12 hours
Q: How can I pay you?

A: Many convenient methods for choose: Paypal, T/T, L/C. And the Alibaba Trade Assurance is suggested, 100% safe for buyer ( buyer can get the payment returned from Alibaba if not receiving the correct goods).

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