Healthcare & Campus Facilities Communication Solutions

In densely populated and multifunctional venues such as campuses, hospitals, and industrial parks, an efficient and reliable emergency communication system is essential to ensuring personnel safety and minimizing losses during emergencies. The ability to quickly respond and transmit information stably during incidents such as fires, medical emergencies, or safety accidents directly impacts the timeliness of rescue coordination and response measures.

Healthcare & Campus Facilities
Project Background

J&R Technology is dedicated to developing an emergency intercom system that integrates cutting-edge communication technologies, precisely tailored to meet the demands of diverse scenarios, thereby reinforcing the safety and order of these venues.

Requirements Analysis

Campus Scenario

Campuses are densely populated with high risks such as sudden illnesses, fires, and crowd stampedes in areas like teaching buildings, dormitories, and playgrounds. Emergency intercom devices with one-touch call functions need to be deployed at key locations to enable teachers and students to quickly contact security or management centers. The system’s broadcast function can issue instructions during evacuation to guide orderly withdrawal.
During a fire drill at a certain middle school, the system’s clear broadcast and timely instructions enabled the entire school community to evacuate quickly and safely, validating the emergency response capability.

Hospital Scenario

Hospitals have complex environments and time-sensitive operations. Areas such as wards, nurse stations, and operating rooms require emergency intercom terminals that support rapid communication between medical staff and patients, and seamless integration with emergency dispatch systems to meet urgent rescue and consultation coordination needs.
A tertiary hospital leveraged this system linked with emergency dispatch; upon receiving calls, medical personnel and equipment were quickly allocated, significantly reducing treatment time and improving success rates.

Industrial Park Scenario

Industrial parks cover areas including office buildings, warehouses, and parking lots, facing risks such as theft, fires, and vehicle accidents. The emergency intercom system must provide comprehensive coverage and support multi-departmental coordinated communication.
When a warehouse fire occurred in a certain industrial park, on-site personnel quickly notified security and the fire control center via terminals. The system automatically transmitted the fire location, assisting departments to coordinate firefighting efforts and minimize property damage.

Solution Design and System Architecture

The system adopts an IP network distributed architecture. The core components include a central server, management software, emergency intercom terminals, and IP broadcasting devices.

The central server functions as the “brain” of the system, responsible for system control and management, ensuring smooth information exchange among terminals and subsystems. The management software provides a user-friendly interface, supporting device configuration, permission management, call record querying, and data analysis.

Emergency intercom terminals are deployed at key locations across venues, connecting to the network via wired or wireless access. These terminals support two-way voice communication, video calls (on selected models), and emergency call functions.

System features

Emergency Call

Users can quickly establish a voice call connection with the preset management center or relevant departments by pressing the call button on the emergency intercom terminal. The system supports automatic call transfer, queuing, and other features to ensure timely response to emergency calls.

Broadcasting Function

The management center can perform voice broadcasts to designated areas or all areas via the system. Broadcast content can be recorded in real-time or pre-stored and supports multiple audio formats. The system supports zoned and group broadcasting, enabling targeted notifications, alarms, or evacuation instructions to specific areas based on different emergency situations.

Video Call

Some emergency intercom terminals support high-definition video calls. When initiating an emergency call, users can enable video transmission, allowing the management center to obtain real-time situational awareness of the incident site, including environmental and personnel conditions, providing more intuitive information for decision-making.

Recording and Playback

The system automatically records all voice calls and video sessions. The recorded files are stored on the central server and can be queried and retrieved based on criteria such as time, terminal ID, and call type. These records provide critical evidence for incident investigations and accountability, as well as serve for evaluating and optimizing system performance.

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Healthcare & Campus Facilities Communication Solutions

Healthcare & Campus Facilities
Project Background